I live in a community that is known for its beautiful scenery, slow living pace and romance. We are not known for our great customer service, and I can see that we’re really not putting our best foot forward.Every summer my grandson comes to stay with me to take a two-week swimming class at the local [...]
Lessons from LAX
On a flight that took me through Los Angeles International Airport (LAX) en route to Canada, my fellow travelers and I were told to pick up our luggage and go through customs. We made our way to the baggage-claim area and positioned ourselves around the luggage carousel, watching bag after bag tumble down the ramp. As [...]
How to Accept a Compliment
You walk into a room and a friend approaches you and says, “Wow, you look fantastic! Love that color on you!” Or you’ve just given a presentation—one that you were probably sweating over for weeks—and your boss catches up to you after your big debut and says “Great job on the presentation. You really nailed [...]
10 Tips for Chat Room Etiquette
Chat rooms are great places to “meet” people from all around the world. But it’s important to remember involvement in virtual communication still requires proper etiquette to ensure a pleasant experience for everyone in the room. For those of you who are new to chat rooms, I’ve put together these etiquette tips before you enter a chat [...]



